Messaging & Communications Policy

This Messaging & Communications Policy explains how Vantari Group (“we,” “us,” or “our”) uses phone, SMS/text, email, and other electronic messages to communicate with you.

1. Types of messages we may send

Depending on your relationship with us, we may send:

• Service and operations messages. Shipment status updates, appointment confirmations, delivery windows, proof-of-delivery details, issue resolution, and similar operational communications.
• Account and relationship messages. Responses to quote requests, general inquiries, or relationship-management outreach.
• Optional marketing or informational content. Occasional updates about services, lanes, or capabilities. These will only be sent where permitted and can be opted out of at any time.

2. How we obtain your contact information & consent

We generally receive your phone number, email address, and preferences when you:

• Submit a contact or quote request form on our website
• Engage with us in a commercial relationship
• Provide your details directly to our team

By providing your contact information and submitting our forms, you consent to receive communications necessary to respond to your inquiry and manage shipments or services you request. Where required by law, we will seek additional consent for certain marketing or non-essential messaging.

3. Frequency

Message frequency will vary based on activity and service usage. Operational shipments may generate multiple updates for scheduling, status, and delivery confirmation. Non-essential informational or marketing messages will generally be limited.

4. Charges

Vantari Group does not charge separate fees for SMS or email messages, but your carrier or provider may apply data or message rates. You are responsible for any fees imposed by your carrier or provider.

5. How to opt out or update preferences

You may opt out of certain communications at any time:

• For email, use the unsubscribe instructions provided, where available.
• For SMS/text, you may reply with commands such as STOP, END, CANCEL, or UNSUBSCRIBE (where supported).
• Contact us directly at info@vantarigroup.com.

Operational or service-critical messages related to active shipments or safety may still be sent where necessary, even if you have opted out of marketing messages.

6. Data handling & privacy

We handle messaging-related information in accordance with our Privacy & Cookies Policy. This may include storing message content, contact details, and delivery records for operational, legal, or business reasons.

7. Third-party providers

We may use third-party platforms or carriers to send and manage electronic messages. These providers are required to protect information and use it only to provide services to us, consistent with this policy and our Privacy Policy.

8. Changes to this policy

We may update this Messaging & Communications Policy from time to time. The “Last updated” date below will reflect the most recent revision. Your continued interaction with us after changes are posted constitutes your acceptance of those changes.

9. Contact us

For questions or to update your messaging preferences, contact:

Email: info@vantarigroup.com
Phone: (833) 826-8274

Last updated: December 03, 2025